How to order
1. For any enquiry and order, please feel free to contact us through the Signal or Whatsapp(5711 7391) and provide the information below: (We would try to reply to all inquiries within 24-hours.)
a. product no., photo, and style.
b. pick up or delivery date
c. for how many people or quantity of order
d. the size of cake or food
e. any personal or special requirement
2. Please note that the order should be inquired and reserved 14 to 30-days in advance. Due to maintaining the quality of the food, it is limited order per day.
3. As the processing and preparation time of bakery in need, NOT accept the order lead time less than 7-days.
4. For reserving the pick up or delivery date of the order, the full payment or deposit of the order must be paid. Enquiry only would NOT be to reserve the pick up or delivery date.
5. We would issue confirmation forms to customers. Please follow the completed payment date and provide the deposit record before the deadline in order to confirm the order and reserve the pick up or delivery date.
6. The order would be cancelled automatically as no payment received or an overdue payment. Customers must inquire once again.
7. Once the order is confirmed, NO cancellation and refund would be accepted.
8. If any changes of the confirmed order, please contact us as soon as possible. Sesame Handmade reserves the right to reject any changes of the confirmed order.
9. Please note that all of our works are handmade. It is very likely that the color and look of the product vary slightly from the reference photo. The product photo is for reference only.
